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I-SYSTEM  | Quality Control    | 1+1 Warranty    | Packaging & Delivery    | Customer Care  

Commitment for Quality Services

Quality Control

We have established a set of guidelines for the I-SYSTEM Quality Control (QC) Procedure, in consistent with the I-SYSTEM Guarantee. Products are labelled with I-SYSTEM void sticker, when the product is inspected and tested by our qualified technicians.​

1+1 I-SYSTEM Warranty

When you purchase from ISME, you are automatically eligible for the I-SYSTEM Warranty: 1 Year manufacturing warranty, 1 year ISME warranty, plus free troubleshooting & diagnosis. Simply provide the I-SYSTEM Serial Number to make a claim under I-SYSTEM 1+1 Warranty.

Customer Care

We offer advice and information from our technical agents and engineers via phone, email or WhatsApp Our experts will locate suitable instruments to your application. Troubleshooting and diagnosis for products are covered under the I-SYSTEM 1+1 Warranty.

How We Work?

Our commitment to you is to develop innovative solutions through comprehensive process knowledge and multidisciplinary approach to identify solutions. We take great pride in providing solutions that respond specifically to our customers’ real-life needs. ISME is committed to providing the highest standards of products and services. The I-SYSTEM Guarantee is designed to ensure our products and services are enriched and enhanced through four core principles: (1) Quality Control; (2) I-SYSTEM warranty; (3) Packaging and Delivery; and (4) Customer Care

CLIENT
SALES
OPERATIONS
INVENTORY/DELIVERY
AFTERSALES SERVICE
Product enquiry
Quotation request
Product info / stock availability
Advice price / lead time
Confirmation of order
Documentation
Account statements
Communication with suppliers
Packing and delivery
Liaise with Technical Team regarding QC
Troubleshooting
Product repairs, replacements and technical services
ISME Sdn Bhd Awarded ISO 9001:2015 Quality Management System (QMS) Certification, Malaysia
ISME Sdn Bhd Awarded ISO 9001:2015 Quality Management System (QMS) Certification, Malaysia
Products are labelled with I-SYSTEM void sticker. The I-SYSTEM Void Sticker comes with a unique serial number. This will protect your rights and enable the support and services covered in the I-SYSTEM Warranty.
Products are labelled with I-SYSTEM void sticker. The I-SYSTEM Void Sticker comes with a unique serial number. This will protect your rights and enable the support and services covered in the I-SYSTEM Warranty.
ISME I-SYSTEM QC procedures and guidelines are followed to ensure that instruments are in good condition before delivery.
ISME I-SYSTEM QC procedures and guidelines are followed to ensure that instruments are in good condition before delivery.
ISME Sdn Bhd I-SYSTEM Instrument Service
ISME Sdn Bhd I-SYSTEM Instrument Service
Covid-19 recovery & resilience plan at ISME to ensure a smooth operation on the road to recovery.
Covid-19 recovery & resilience plan at ISME to ensure a smooth operation on the road to recovery.
Inside view of master control panel showing the 3 nos of ABB VFD used to regulate permeate pump output based on demand.
Inside view of master control panel showing the 3 nos of ABB VFD used to regulate permeate pump output based on demand.
Visit our showroom at ISME Sdn Bhd to discuss about your industrial process needs.
Visit our showroom at ISME Sdn Bhd to discuss about your industrial process needs.
Product training for portable clamp-on ultrasonic flow meter at ISME headquarter in Selangor.
Product training for portable clamp-on ultrasonic flow meter at ISME headquarter in Selangor.
Onsite training of a portable clamp-on ultrasonic flow meter as part of after-sales technical support at a F&B manufacturer.
Onsite training of a portable clamp-on ultrasonic flow meter as part of after-sales technical support at a F&B manufacturer.