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Service  | Aftersales Support  | Troubleshooting  | Bench Repair

Technical Support & Bench Repair Service

Troubleshooting

Our Technical Support Team offers personalised customer care. The traceable, unique I-SYSTEM Serial Number will help us verify an issue quickly before proceeding with troubleshooting and diagnosis support.

Bench Repair Service

Defective modules or instrument can be returned to ISME for repair. Through repair and regular maintenance services, we are taking a sustainable approach to help you operate efficiently.

Spareparts

ISME stocks and manages a list of critical spare parts on-shelf for at least 5 years. These spare parts are available for replacement and restoration of an instrument that you purchase from us.

References

At ISME, our commitment is to steadily create value and grow with our clients, business partners and Team ISME for many more years to come. We are committed to giving our customers peace of mind when a product-related issue arises. Through our unique I-SYSTEM 1+1 Warranty, we intend to provide personalised customer care to help solve your problems.
Onsite support to troubleshoot an issue for float level switches at MRT Station in Selangor.
Onsite support to troubleshoot an issue for float level switches at MRT Station in Selangor.
Onsite inspection with a site operator to understand a process operation for filter press control panel in Shah Alam.
Onsite inspection with a site operator to understand a process operation for filter press control panel in Shah Alam.
Onsite training of a portable clamp-on ultrasonic flow meter as part of after-sales technical support at a F&B manufacturer.
Onsite training of a portable clamp-on ultrasonic flow meter as part of after-sales technical support at a F&B manufacturer.
Onsite product training for pH analyzer and sensor at a sewage treatment plant in Kedah.
Onsite product training for pH analyzer and sensor at a sewage treatment plant in Kedah.
Product training for portable clamp-on ultrasonic flow meter at ISME headquarter in Selangor.
Product training for portable clamp-on ultrasonic flow meter at ISME headquarter in Selangor.
Onsite flow verification service for open channel flow meter with a parshall flume configuration at a paper mill in Selangor.
Onsite flow verification service for open channel flow meter with a parshall flume configuration at a paper mill in Selangor.
ISME technical team provides onsite troubleshooting support when instrument fails to work.
ISME technical team provides onsite troubleshooting support when instrument fails to work.
Onsite flow verification service for open channel flow for a paper mill in Selangor.
Onsite flow verification service for open channel flow for a paper mill in Selangor.
Onsite flow verification service for open channel flow for a paper mill in Selangor.
Onsite flow verification service for open channel flow for a paper mill in Selangor.